MyAlice vs Delightchat

In terms of pricing, MyAlice beats Delightchat by a fair mile.

Delight Chat

DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Softwarebuilt for SME brands that enables them to deliver customer service.

Pricing: 49$ per month for 1000 support tickets and 5000 marketing contacts. Scale plan starts at 99$/month and Growth plan starts at 299$/month excluding WhatsApp broadcasting.

Pros:

• Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Get Official WhatsApp API access with free Green Tick application.
• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.

Cons:

• For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data.
• Pricing is quite high compared to the features that you can avail. Each time you’re growing your team, you will have to consider the Delightchat cost.
• If you’re planing to run campaigns and support on Line, Viber or Telegram - Delightchat simply doesn’t have those integrations yet.

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 36$/month with 3 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations like Shopify and Woocommerce.

Cons:

• No email integrations yet. But it's on their product roadmap which will be live within this year.

So, if someone is looking for a solution that is budget friendly and gives all the eCommerce and WhatsApp facilities then you should definitely go for MyAlice. But if email is a must have communication channel for you right now, you have to choose DelightChat by paying a higher price.