Honestly, you should not switch from Facebook Business Suite if you are just starting out. You can comfortably manage your Facebook and Instagram messages from the Business Suite.
Switch to MyAlice only if you are serious about scaling your eCommerce business on multiple channels with better insights because on MyAlice, you can:
1. Manage customer messages and comments from not only Facebook or Instagram but unlimited support channels, including live chat, WhatsApp, Line, Telegram and Viber from one inbox.
2. Manage your WooCommerce or Shopify orders directly from your inbox, while viewing customer details, order history and more insights, without switching tabs once.
3. Create chatbots in any language without any coding experience for all your support channels.
4. Collaborate with your teammates from one inbox to manage support and sales.
5. Track agent performance and sales reports automatically.