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Logging into your store  to share products and manage orders.
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Scrolling through endless Excel rows just to find customer details.
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Zero visibility on your team or agent performance.
Unified inbox for Multichannel Support
Unified inbox for Multichannel Support
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Ticketing Software
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Inbox Order Management
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Customer Data and Order History
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Payment Gateway
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Agent Management
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Chatbots
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Analytics Dashboard
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Make conversations become checkouts

Customer Information
View every customer information you need in your inbox without switching to spreadsheets or CRM.
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Contact details
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User notes and history
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Add or update new customer field
Order History
Manage orders from your inbox and deliver faster support with the entire order history right at your fingertips.
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Create or update orders
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See past invoices
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Loved by over 35,000 customers
Customer Summary
Get the big picture of your customers instantly with metrics like LTV, average basket size, order frequency and more.
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Customer Lifetime Value
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Average order value
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Order frequency
Customer Information
View user behavior on your store website to upsell more products to your customers.
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Viewed products
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Added in cart
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Loved by over 35,000 customers

Use real-time data to deliver amazing experiences.

Customer Metrics

Manage all your customers' data - contact details, demographics data and user history, from one dashboard.

Agent Metrics

Manage your agents and get individual productivity reports to reward and optimize your support team.

Automation Metrics

From individual ticket details to overall response rate, track how your team is responding to tickets.

CSAT Reports

Set rules to collect user ratings and feedback automatically and get all the reports in one place.
CX Analytics

Automate customers’ repetitive queries.

Ensure 24/7 customer support with chatbot to resolve your customers’ repetitive queries across every channel in multiple languages.
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Handover from Bot to Human
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Add NLP to support in native language
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Automate sequence with no-code chatbots
Chatbot

Trusted by store owners like you

Our sales admin can convert sales easier through product recommendation function, and create a new order right from the software.
Kanpong Thaweesuk
Reviewed on G2
Mobile Apps, Live chat, Chat Bots with WooCommerce integrations. What's not to like?
Henry Hoe Yong Zhi
Reviewed on G2
It is the first tool that can connect to LINE.
Zenkoy Khattiyakunlasuk
Reviewed on Trustpilot
UI/UX are smooth and they are offering this amazing tool at an affordable price point. Which is the best key point.
Aniket Hood
Reviewed on G2
I love how easy it is to use - even without reading any documentation, I can easily set up the integration with channels, basic chat bot's auto reply.
Moses Chen
Reviewed on WordPress Repository
My team and I can manage and see the same chats from a single place, a very useful function for live chat on the website.
Rocco Contillo
Reviewed on Capterra
Decent help desk tools are hard to come by. A Helpdesk tool for Shopify is even rarer. MyAlice came out of the gate as the more mature solution of the punch, providing a mobile app which makes it really convenient to answer Customer queries on the go.
Duy Nguyen
Reviewed on Shopify App Store
This is an amazing tool and blessings for woocommerce Store owners, It helps to Streamline and personalize ecommerce customer service with the helpdesk that manages it all in one basket / place.
Jignesh Parmar
Reviewed on Trustpilot
Easy, Convenient and Automated Unified Inbox with Ticketing Built-in
Mo
Reviewed on Trustpilot

One tool, all the features you need to sell and support with ease.

Frequently asked questions

Why should I switch from Facebook Business Suite?
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Honestly, you should not switch from Facebook Business Suite if you are just starting out. You can comfortably manage your Facebook and Instagram messages from the Business Suite.

Switch to MyAlice only if you are serious about scaling your eCommerce business on multiple channels with better insights because on MyAlice, you can:

1. Manage customer messages and comments from not only Facebook or Instagram but unlimited support channels, including live chat, WhatsApp, Line, Telegram and Viber from one inbox.
2. Manage your WooCommerce or Shopify orders directly from your inbox, while viewing customer details, order history and more insights, without switching tabs once.
3. Create chatbots in any language without any coding experience for all your support channels.
4. Collaborate with your teammates from one inbox to manage support and sales.
5. Track agent performance and sales reports automatically.
What is a shared inbox for Facebook?
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A shared inbox for Facebook allows more than one person to login to the same inbox and respond to customer messages collaboratively. So, a modern shared inbox should also have some useful features, such as ticket management, activity tracking, and collision detection.
How many Facebook Pages can I connect on MyAlice?
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Connect as many Facebook pages as you want. We dare you!
How can I connect my Facebook page?
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Please see our onboarding guide to learn how to connect one or more Facebook pages on MyAlice.
Can I connect my personal Facebook account?
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No, you can connect Facebook pages only.
Can I send bulk messages to my Facebook followers?
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No, the Facebook API does not support sending bulk messages.
Can I respond to Facebook comments from MyAlice shared inbox?
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You can respond to and automate both Facebook messages and comments.
How long do I have until I can reply to a conversation?
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You can reply to a Facebook comment or message on MyAlice within one week since it first originated. The ticket is then archived on MyAlice. To reply to the message or comment, please login to your Facebook desktop or mobile app.
Do you use the official Facebook API?
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Yes, we use the official Meta API for Facebook, Instagram and WhatsApp connection.

Swag Kicks Powered-Up Customer Service on Social Channels with MyAlice.

After using MyAlice for 4 months, they witnessed a whopping 15% month-over-month increase in sales that came from customer service alone.
23%
Before
38%
After

15%

month-over-month increase in sales from customer service.

$42k

revenue generated using MyAlice platform in last 3 months only.
Rated 4.7/5 on Trustpilot
Rated 4.6/5 on G2
Rated 4.7/5 on Capterra

Ready to drive incremental revenue with MyAlice?

Join hundreds of businesses just like you who’ve chosen MyAlice.