Your customers are on Viber. All the time. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. Engaging with these visitors through a team collaboration inbox.
When customers come to your store intending to buy something, you need to help him as much as possible. Which includes placing the order for him. With MyAlice deep eCommerce integration, you can now do it with a single click while chatting with your customer.
Almost half of customers find waiting to speak with customer support most annoying. Provide immediate self service, cost-effectively with MyAlice automation.
"Our sales admin can convert sales easier through product recommendation function, and create a new order right from the software."
"UI/UX are smooth and they are offering this amazing tool at an affordable price point. Which is the best key point."
"MyAlice came out of the gate as the more mature solution of the punch, providing a mobile app which makes it really convenient to answer customer queries on the go."
"I love how easy it is to use - even without reading any documentation, I can easily set up the integration with channels, basic chat bot's auto reply."
"This is an amazing tool and blessings for store owners, helps to streamline and personalize ecommerce customer service with the helpdesk that manages it all in one basket/place."
"Mobile Apps, Live chat, Chat Bots with WooCommerce integrations. What's not to like?"
"My team and I can manage and see the same chats from a single place, a very useful function on the website."
"Easy, convenient and automated unified Inbox with ticketing Built-in."
Yes, we use the official Viber API.
A Viber account can only accommodate one user per phone. This limitation creates support issues for medium and large brands and e-commerce stores. However, with MyAlice, all your agents can collaborate and reply to incoming Viber messages from the MyAlice inbox. You can also create Viber chatbots to automate messages.
A shared inbox for Viber allows more than one person to login to the same Viber inbox and respond to customer messages collaboratively. So, a modern shared inbox should also have some useful features, such as ticket management, activity tracking, and collision detection.
You can connect as many Viber Business accounts as you want.