Selling on Viber the old way?

Closing Icon
Logging into your store  to share products and manage orders.
Closing Icon
Scrolling through endless Excel rows just to find customer details.
Closing Icon
Zero visibility on your team or agent performance.
Unified inbox for Multichannel Support
Number of Agents
Only One
Unlimited
Number of Devices
Only One
Unlimited
Unified inbox for Multichannel Support
Closing Icon
checkmark
Ticketing Software
Closing Icon
checkmark
Inbox Order Management
Closing Icon
checkmark
Customer Data and Order History
Closing Icon
checkmark
Chatbots
Closing Icon
checkmark
Agent Management
Closing Icon
checkmark
Analytics Dashboard
Closing Icon
checkmark

Make conversations become checkouts

Customer Information
View every customer information you need in your inbox without switching to spreadsheets or CRM.
checkmark
Contact details
checkmark
User notes and history
checkmark
Add or update new customer field
Order History
Manage orders from your inbox and deliver faster support with the entire order history right at your fingertips.
checkmark
Create or update orders
checkmark
See past invoices
checkmark
Loved by over 35,000 customers
Customer Summary
Get the big picture of your customers instantly with metrics like LTV, average basket size, order frequency and more.
checkmark
Customer Lifetime Value
checkmark
Average order value
checkmark
Order frequency
Customer Information
View user behavior on your store website to upsell more products to your customers.
checkmark
Viewed products
checkmark
Added in cart
checkmark
Loved by over 35,000 customers

Use real-time data to deliver amazing experiences.

Customer Metrics

Manage all your customers' data - contact details, demographics data and user history, from one dashboard.

Agent Metrics

Manage your agents and get individual productivity reports to reward and optimize your support team.

Automation Metrics

From individual ticket details to overall response rate, track how your team is responding to tickets.

CSAT Reports

Set rules to collect user ratings and feedback automatically and get all the reports in one place.
CX Analytics

Automate customers’ repetitive queries.

Ensure 24/7 customer support with chatbot to resolve your customers’ repetitive queries across every channel in multiple languages.
checkmark
Handover from Bot to Human
checkmark
Add NLP to support in native language
checkmark
Automate sequence with no-code chatbots
Chatbot

Trusted by store owners like you

Our sales admin can convert sales easier through product recommendation function, and create a new order right from the software.
Kanpong Thaweesuk
Reviewed on G2
Mobile Apps, Live chat, Chat Bots with WooCommerce integrations. What's not to like?
Henry Hoe Yong Zhi
Reviewed on G2
It is the first tool that can connect to LINE.
Zenkoy Khattiyakunlasuk
Reviewed on Trustpilot
UI/UX are smooth and they are offering this amazing tool at an affordable price point. Which is the best key point.
Aniket Hood
Reviewed on G2
I love how easy it is to use - even without reading any documentation, I can easily set up the integration with channels, basic chat bot's auto reply.
Moses Chen
Reviewed on WordPress Repository
My team and I can manage and see the same chats from a single place, a very useful function for live chat on the website.
Rocco Contillo
Reviewed on Capterra
Decent help desk tools are hard to come by. A Helpdesk tool for Shopify is even rarer. MyAlice came out of the gate as the more mature solution of the punch, providing a mobile app which makes it really convenient to answer Customer queries on the go.
Duy Nguyen
Reviewed on Shopify App Store
This is an amazing tool and blessings for woocommerce Store owners, It helps to Streamline and personalize ecommerce customer service with the helpdesk that manages it all in one basket / place.
Jignesh Parmar
Reviewed on Trustpilot
Easy, Convenient and Automated Unified Inbox with Ticketing Built-in
Mo
Reviewed on Trustpilot

One tool, all the features you need to sell and support with ease.

Frequently asked questions

Why should I use MyAlice alongside Viber Business?
Arrow
A Viber account can only accommodate one user per phone. This limitation creates support issues for medium and large brands and e-commerce stores. However, with MyAlice, all your agents can collaborate and reply to incoming Viber messages from the MyAlice inbox. You can also create Viber chatbots to automate messages.

Additionally, you get access to all other features MyAlice, including:
1. Multichannel inbox with ticketing tools
2. eCommerce integrations with WooCommerce and Shopify
3. Chatbots for all your channels.
4. Real-time analytics for customer and agent management.
5. MyAlice Mobile app
What is a shared inbox for Viber?
Arrow
A shared inbox for Viber allows more than one person to login to the same Viber inbox and respond to customer messages collaboratively. So, a modern shared inbox should also have some useful features, such as ticket management, activity tracking, and collision detection.
How many Viber Business accounts can I connect on MyAlice?
Arrow
You can connect as many Viber Business accounts as you want.
How can I connect my Viber account to MyAlice?
Arrow
Please see our onboarding guide to learn how to create a Viber Business account or connect your existing Viber Business account to MyAlice.
Can I connect my personal Viber account?
Arrow
No, you can connect your Viber Business account only.
Can I send bulk messages to my Viber Business subscribers?
Arrow
No, the feature is not currently available.
How long do I have until I can reply to a Viber conversation?
Arrow
You can reply to a Viber message on MyAlice within one week since it first originated. The ticket is then archived on MyAlice. To reply to the message, please login to Viber web or mobile app.
Do you use official Viber API?
Arrow
Yes, we use the official Viber API.

Swag Kicks Powered-Up Customer Service on Social Channels with MyAlice.

After using MyAlice for 4 months, they witnessed a whopping 15% month-over-month increase in sales that came from customer service alone.
23%
Before
38%
After

15%

month-over-month increase in sales from customer service.

$42k

revenue generated using MyAlice platform in last 3 months only.
Rated 4.7/5 on Trustpilot
Rated 4.6/5 on G2
Rated 4.7/5 on Capterra

Ready to drive incremental revenue with MyAlice?

Join hundreds of businesses just like you who’ve chosen MyAlice.