The fastest growing communication platform built on official cloud APIs. You no longer need multiple tools for your teams and can work with a single platform.
Your customers are on Viber. All the time. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. Engaging with these visitors through a team collaboration inbox.
Shared inbox for teams
Assign conversations to agents
Measure agent performance
Convert, not just converse
When customers come to your store intending to buy something, you need to help him as much as possible. Which includes placing the order for him. With MyAlice deep eCommerce integration, you can now do it with a single click while chatting with your customer.
Order create, update or refund
Automated updated inventory
Front line of support
Almost half of customers find waiting to speak with customer support most annoying. Provide immediate self service, cost-effectively with MyAlice automation.
Personalized support 24/7
Handover from Bot to Human
Add NLP to support in native language
Viber is great.
But it’s even better with MyAlice
Unified inbox for Multichannel Support
Number of Agents
Deep eCommerce Integration
Customer Data and Order History
Trusted by people like you
"Our sales admin can convert sales easier through product recommendation function, and create a new order right from the software."
"UI/UX are smooth and they are offering this amazing tool at an affordable price point. Which is the best key point."
"MyAlice came out of the gate as the more mature solution of the punch, providing a mobile app which makes it really convenient to answer customer queries on the go."
"I love how easy it is to use - even without reading any documentation, I can easily set up the integration with channels, basic chat bot's auto reply."
"This is an amazing tool and blessings for store owners, helps to streamline and personalize ecommerce customer service with the helpdesk that manages it all in one basket/place."
"Mobile Apps, Live chat, Chat Bots with WooCommerce integrations. What's not to like?"
Henry Hoe Yong Zhi
"My team and I can manage and see the same chats from a single place, a very useful function on the website."
"Easy, convenient and automated unified Inbox with ticketing Built-in."
Frequently asked questions
Do you use official Viber API?
Yes, we use the official Viber API.
Why should I use MyAlice alongside Viber Business?
A Viber account can only accommodate one user per phone. This limitation creates support issues for medium and large brands and e-commerce stores. However, with MyAlice, all your agents can collaborate and reply to incoming Viber messages from the MyAlice inbox. You can also create Viber chatbots to automate messages.
What is a shared inbox for Viber?
A shared inbox for Viber allows more than one person to login to the same Viber inbox and respond to customer messages collaboratively. So, a modern shared inbox should also have some useful features, such as ticket management, activity tracking, and collision detection.
How many Viber Business accounts can I connect on MyAlice?
You can connect as many Viber Business accounts as you want.
Swag Kicks powered-up customer service on social channels with MyAlice.
After using MyAlice for 4 months, they witnessed a whopping 15% month-over-month increase in sales that came from customer service alone.