We offer all customers a 30 day money-back guarantee. If you are not satisfied for any reason with your purchase simply contact us within 30 days of your purchase and we will refund you straight away, no questions asked.

No. Its absolutely FREE! MyAlice does not charge for access to WhatsApp Business API. We will help you apply to WhatsApp, through a Facebook BSP and once you are approved per WhatsApp’s Commerce Policy, then you can integrate your WhatsApp channel into the MyAlice platform.

WhatsApp’s charges are public and available here. Note that MyAlice does NOT charge for access to the WhatsApp API, our charges are solely for using our platform and 15% processing fee on top of Meta’s payment structure.

Conversations are 24-hour increments, or "sessions", that start whenever the first message from a business is delivered. The first message can be initiated by the business or a business reply within 24 hours of a user message. A user is defined as the person or entity with whom the business is messaging.

You will be charged your subscription fees on the first day of your billing period. You would then need to recharge your account with prepaid credits in order to send any Broadcast. For normal conversations, you will be billed with the next MyAlice billing cycle.