MyAlice vs Freshdesk

In terms of pricing, Freshdesk has a slight advantage over MyAlice.

Freshdesk

Freshchat is built for businesses of all sizes - from startups to large corporations. The platform is mature and may be well-suited for larger organizations. While their free tier is good enough for most starting businesses too, the higher plans that offer more advanced features can become expensive.

Pricing: Their Growth plan starts from $18/month/agent and it goes upto $95/month/agent.

Pros:

• Freshdesk boasts omnichannel customer service. They integrate with pretty much all the channels through which a customer may contact you. This includes live chat, Apple Business Chat, WhatsApp, email, Facebook, and the likes.
• Freshdesk integrates with over 600 apps besides the ones already in the Freshworks ecosystem. This makes it easier for someone to opt for Freshdesk if they’re already using a product.
• Their chatbot called Freddy AI lets you deploy intent & behavior-based bots that trigger when it meets the requirements.
• Freshdesk comes with several in-app collaboration features that make it easy for team members to work together and resolve tickets.

Cons:

• Freshdesk is not a tool you can master in minutes. You need a demo and a few hours to understand how everything works. Safe to say, it’s not self-serve.
• It is NOT built for ecommerce brands. Ecommerce brands have specific needs such as deep platform integrations, customer information, modifying order data, and more.
• They're not quite affordable, especially if you want to unlock the main features. Their omnichannel helpdesk costs $77/month/user. It’s not a good fit for SME brands who are striving to do their best and need an extensive set of features.
• Although Freshdesk comes with in-app collaboration features, it’s not very helpful to have a seamless conversation with your teammates.
• It’s designed as a ticketing system that treats a customer as a soleless ticket. This gears a mentality of “resolving tickets” and not “having a conversation”.

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 60$/month with 5 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But it's on their product roadmap which will be live within this year.

Freshdesk and MyAlice should be announced as the closest competitors in terms of pricing and creating value for their customers. But you have an eCommerce and do all your marketing and customer support primarily via Whatsapp. In that case, you have to switch to MyAlice because Freshdesk doesn't support enabling WhatsApp commerce and broadcasting for your business.

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