MyAlice vs Gorgias

In terms of pricing, MyAlice beats Gorgias by a fair mile.

Gorgias

Gorgias is a customer service software designed for eCommerce stores. They integrate with Shopify, BigCommerce & WooCommerce. They have deep integration with Shopify that equips support agents to deliver great customer support seamlessly.

Pricing: Gorgias’s basic plan starts with $60/month with 360 tickets only. Their Advance plan with 5000 tickets/month costs $900.

Pros:

• Gorgias deeply integrates with Shopify that enables them to pull customer data right into the dashboard. Additionally, it helps you modify an order, initiate refunds, and a host of things that you otherwise need to visit the Shopify admin dashboard to accomplish.
• In Gorgias, you can custom tags and use them to tag conversations for future reference.
• Gorgias integrates with most of the channels (email, Facebook, Instagram, etc.) where you can potentially receive a support query.
• The great thing about Gorgias is that you can create highly customized Macros to automate replies to commonly asked questions.
• Last but not least, they have intent-detection which enables you to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Cons:

• Gorgias is a bit clunky and not very easy to use. There’s a steep learning curve to use the product properly.
• It’s super expensive. The plan with all the features costs $750/month with a cap of 6000 tickets/month.
• Collaboration is not easy on Gorgias. It’s difficult to handover a conversation to a different support rep or asks someone for help when you need it. You might end up using another internal chat tool to collaborate within your team.
• Although this depends on personal preference, a lot of customers say that Gorgias is more of a ticketing system than a conversation tool. In 2021, store owners love to converse with their customers as opposed to leaving them up like a lifeless ticket.

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 36$/month with 3 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But it's on their product roadmap which will be live within this year.

If you're scaling up your online shop and discovering budget-friendly eCommerce growth hacks every day, you already know Gorgias is very pricey for you. On the contrary, MyAlice is giving you all the necessary WhatsApp facilities, agent management system, and eCommerce integration within a very affordable price range.