MyAlice vs Kapture

In terms of pricing, MyAlice beats Kapture by a fair mile.

Kapture

Kapture CRM is a tool for customer service & sales teams to help them keep in touch with customers & resolve their queries. Main features include auto assigning tickets, chat history, call recording, custom permissions, and an analytic dashboard.

Pricing:

Cheapest pricing plan is $35 per user/month & has limited features. The second plan is for $50 per user/month and gives you features like custom API, reports, chats, and 24/7 support. The Enterprise plan starts from $90 per user/month.

Pros:

• There's a 24/7 support team to help you get unstuck and overcome any issues you might be facing.
• You can create custom reports and configure your analytics dashboard to show the metrics that matter to you.
• You can integrate the tool with your logistics partners to see the product status (in transit/delivered) without leaving the Kapture CRM tool.

Cons:

• It can get pretty expensive for small and medium-sized companies that don't need complicated features.
• The UI/UX is not very intuitive making the tool difficult to use without demos.
• It lacks chat templates and workflow templates that would be useful to get started.

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 60$/month with 5 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But it's on their product roadmap which will be live within this year.

If you only need WhatsApp as your marketing channel and a generic live chat tool, then Kapture is good for you. But If you are covering multiple marketing channels and a full-fledged eCommerce system for your business, you already know you need more than that. You can definitely go for MyAlice at a budget-friendly price, offering all the necessities your business needs.