MyAlice vs Tidio

In terms of pricing, MyAlice beats Tidio by a fair mile.

Tidio

Tidio is a great customer service tool to help ecommerce companies have better conversations with their customers. You can use Tidio to connect with your customers and solve their queries in a timely and efficient manner. It’s equipped with the features to help your agents manage customer support better.

Pricing: Their Communicator package starts at $15.83/per operator. If you want livechat and chatbots and more features you have to subscribe to their $240.83/month package.

Pros:

• Tidio enables you & your team to monitor conversations from live chat, messenger, and emails from one screen.
• Tidio’s live chat allows you to connect with visitors in real-time through customizable widgets.
• You can also automate the most frequently asked questions by your customers helping your agents save time.
• Tidio has integrations with most top business software that you’ll be using in your daily workflow.

Cons:

• Tidio is not a tool keeping ONLY ecommerce store owners in mind. This means your specific set of requirements can’t be met by using this tool.
• You can’t manage customer conversations from Whatsapp, Instagram, and Twitter using Tidio.
• You can’t view messages from multiple properties on one Tidio tab, this could be extremely inconvenient if you’re managing multiple ecommerce stores.
• Tidio’s ‘Communicator plan’ starts from $18/month but with an additional fee required for every additional user, this could work out to be quite expensive.

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 36$/month with 3 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But it's on their product roadmap which will be live within this year.

Tidio is a comprehensive live chat solution with chatbot and all. It doesn't even have any option to integrate WhatsApp. So, if you want all the WhatsApp marketing tools, eCommerce management, and live chat under one hood, you have to go for MyAlice.