MyAlice vs Verloop

In terms of pricing, MyAlice beats Verloop by a fair mile.

Verloop

Verloop is an automation platform that offers customer support and engagement. It provides omnichannel support on the website, in-app, WhatsApp, Facebook Messenger, Instagram, Viber, and more.

Pricing: Pricing is given through a custom quote based on your requirements. For that, you'll have to get in touch with their sales team or book a demo.

Pros:

• It allows you to integrate your own inbuilt CRM with Verloop which helps in generating more leads. Integration with Zapier and CRMs make it easy to get the leads' info from your chats to other tools.
• You can design a bot to automatically greet website visitors and qualify them as a lead, and if needed design triggers for your team to take over the conversation.

Cons:

• Adding quick response and configuring chat transfer based on the agents' regions can take some time.
• Analytics are basic and not enough to drive key marketing insights.
• The user interface has a learning curve and it's not aesthetically very pleasing that can make customer support a tad bit boring.
• There's no mobile app to stay connected to customers on the go.
• Pricing is not displayed upfront.

‍

MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 60$/month with 3 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But it's on their product roadmap which will be live within this year.

Verloop is a free live chat tool with fundamental WhatsApp Business and Shopify features for small business owners. But if you are covering multiple marketing channels and a full-fledged eCommerce system for your business, you already know that you need more than that. And in that case, you can definitely go for MyAlice with a budget-friendly price offering all the necessities for your business.