MyAlice vs WATI

In terms of pricing, MyAlice beats WATI by a fair mile.

WATI

WATI is a WhatsApp Business Solutions Provider (BSP) and customer support tool. owned by Clare.ai. Customers can apply for the WhatsApp Business API through them and use their shared inbox tool for customer support. It also offers a no-code chatbot builder to automate customer responses and to create conversation flows.

Pricing: Starts with 49$ per month module.

Pros:

• Minimal initial setup: After getting access to the WhatsApp API, the support team handles the complete integration
• Great support: The support team assists in each step of the onboarding process
• Team structure management: You can create team structures within WATI with its team and user management features
• Chatbots and conversation flows: Create chatbots and conversation flows to speed up responses to common questions and offer solutions instantaneously

Cons:

• Works only with WhatsApp: If you support customers on any other platform, you’d still need to purchase an additional CRM tool.
• Default chatbot is basic: It responds based on keywords and cannot continue conversations. For the flow builder, you need to pay an additional $49 monthly fee.

MyAlice:

MyAlice is an Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 36$/month with 3 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations like Shopify and WooCommerce.

Cons:

• No email integrations yet. But its on their product roadmap which will be live within this year.

So, if you need a generic WhatsApp marketing chatbot solution for your business, you can go for Wati. But, if eCommerce is at the top of your priority list, then definitely go for MyAlice.

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