MyAlice vs Yellow Ai

In terms of pricing, MyAlice beats Yellow Ai by a fair mile.

Yellow Ai

Yellow Messenger is a platform that allows you to build chatbots to respond to customer queries via human-like chatbots across voice and text communication channels.

Pricing: Pricing is given through a custom quote based on your requirements. For that, you'll have to get in touch with their sales team or book a demo.

Pros:

• You can train the chatbots in one language and launch them in 100+ languages without translation and re-training.
• It integrates with the most popular tools like SalesForce, SAP, AEM, Zendesk, and channels like WhatsApp, Facebook, Google Assistant, Emails, etc.
• The majority of the incoming messages are handled by the bot itself. Interactions that absolutely require human interactions are routed to the support team.
• Customer segmentation can be done easily.

Cons:

• They make it tough to migrate to other tools as they hold your WhatsApp number.
• Past customers have reported outages in the system very often. That can ruin your SLAs.
• Design can be improved for better usability and aesthetics, especially on the report, and mobile app side.

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 36$/month with 3 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But it's on their product roadmap which will be live within this year.

MyAlice and Yellow both has almost similiar features. But If you are covering multiple marketing channels and a full-fledged eCommerce system for your business, you can definitely go for MyAlice at a budget-friendly price than Yellow, offering all the necessities your business needs.