MyAlice vs Zoko

In terms of pricing, MyAlice beats Zoko by a fair mile.

Zoko

Zoko is a shared inbox that lets you share your WhatsApp Business number with your entire team. Now, Zoko is a fairly simple tool and doesn’t offer too many features.

Pricing: $54.99/month for enabling WhatsApp Support. Their pro plan starts from $109.99/month.

Pros:

• If you can stay within the tier limits of their plans, Zoko can be quite an affordable solution for your business.
• You can send WhatsApp messages with response buttons that allow users to interact with the message.
• Improve team communication and accountability with ticket assignment depending on the type of query.
• Can create WhatsApp chatbots where users can respond to bot messages with specific numbers of keywords to get the desired information.

Cons:

• Very basic in terms of functionality as it focuses completely on WhatsApp.
• Zoko is a basic tool and you may need to consider alternatives if you’re looking for better support with integrations.
• Since the pricing is based on the number of conversations, you can expect the costs to rise as the number of chats increase.

To get everything Zoko offers, you must subscribe to their premiere plan, which costs more than MyAlice. But the thing is, it provides less than MyAlice, and if you're an eCommerce owner, then Zoko will never be enough for you. So now you know which one to choose.

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MyAlice

MyAlice is a Multichannel helpdesk and WhatsApp Marketing tool built for businesses of all sizes - from startups to large corporations brands and eCommerce. With MyAlice, you can connect multiple messaging channels like Livechat, WhatsApp Business, Telegram, Facebook Messenger, LINE, Viber and Telegram — in a single app. Also you can integrate your Shopify and Woocommerce directly on MyAlice dashboard.

Pricing:

It has a free plan where you can connect the basic channels, LiveChat and eCommerce space. But to get the WhatsApp features you need to subscribe the Premium package which starts from 60$/month with 5 team members and Enterprise plan starts from 180$/month with 5 team members.

Pros:

• Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
• Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
• Creating automation and chatbot which suits your business most is easier than most of the platforms. Also you can collect valuable customer informations via automation and use that for further marketing campaign.
• Very reasonable price modules.
• Automatic smart ticketing system to distribute the work load evenly on your support agents.
• Specially built for eCommerce store owners with all the necessary integrations.

Cons:

• No email integrations yet. But it's on their product roadmap which will be live within this year.