Official META Business Partner

The modern way to sell and support on Instagram

A workspace for all your Instagram communication. Sales, customer support, store orders, and business insights in one place.

Rated 4.7/5 on Trustpilot
Rated 4.6/5 on G2
Rated 4.7/5 on Capterra

The fastest growing communication platform built on official Meta cloud APIs. You no longer need multiple tools for your teams and can work with a single platform.

Work together

Your customers are on Instagram. All the time. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. Engaging with these visitors through a team collaboration inbox.

Shared inbox for teams
Assign conversations to agents
Measure agent performance

Convert, not just converse

When customers come to your store intending to buy something, you need to help him as much as possible. Which includes placing the order for him. With MyAlice deep eCommerce integration, you can now do it with a single click while chatting with your customer.

Order create, update or refund
Product recommender
Automated updated inventory

Front line of support

Almost half of customers find waiting to speak with customer support most annoying. Provide immediate self service, cost-effectively with MyAlice automation.

Personalized support 24/7
Handover from Bot to Human
Add NLP to support in native language
Unified inbox for Multichannel Support
Team Management
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Deep eCommerce Integration
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Agent Metrics
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Customer Data and Order History
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Export Data for Personalised Campaign
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Trusted by people like you

"Our sales admin can convert sales easier through product recommendation function, and create a new order right from the software."

"UI/UX are smooth and they are offering this amazing tool at an affordable price point. Which is the best key point."

"MyAlice came out of the gate as the more mature solution of the punch, providing a mobile app which makes it really convenient to answer customer queries on the go."

"I love how easy it is to use - even without reading any documentation, I can easily set up the integration with channels, basic chat bot's auto reply."

"This is an amazing tool and blessings for store owners, helps to streamline and personalize ecommerce customer service with the helpdesk that manages it all in one basket/place."

"Mobile Apps, Live chat, Chat Bots with WooCommerce integrations. What's not to like?"

"My team and I can manage and see the same chats from a single place, a very useful function on the website."

"Easy, convenient and automated unified Inbox with ticketing Built-in."

Frequently asked questions

What is a shared inbox for Instagram?

A shared inbox for Instagram allows more than one person to login to the same inbox and respond to customer messages collaboratively. So, a modern shared inbox should also have some useful features, such as ticket management, activity tracking, and collision detection.

Do you use the official Meta API?

Yes, we use the official Meta API for Facebook, Instagram and WhatsApp connection.

How many Instagram accounts can I connect on MyAlice?

Connect as many Instagram accounts as you want. We dare you!

Swag Kicks powered-up customer service on social channels with MyAlice.

After using MyAlice for 4 months, they witnessed a whopping 15% month-over-month increase in sales that came from customer service alone.


month-over-month increase in sales from customer service.


revenue generated using MyAlice platform in last 3 months only.

When you succeed, we succeed. Our team of experts will go above and beyond to understand your business and implement a solution that shows immediate impact.