Helpdesk for Shopify
Store Owners

Yes, you can download the MyAlice Shopify app from the Shopify App Store

Yes, you can install our Shopify live chat on your store website and chat with your web visitors in real-time from MyAlice dashboard.

Once you connect your store, you can view your store inventory, customer details, order details, customer summary, product interactions, and past conversations. You can create or update orders while chatting with your customers directly from MyAlice inbox without switching between platforms.

Next, if you install the MyAlice plugin on your store website, you can place a Shopify live chat widget on your store website to chat with your store visitors, respond to their queries and guide their shopping journey.

Lastly, you can create chatbots to autorespond to common queries and use your inventory information to automate the complete purchase journey.

You can create multiple teams and connect one store for each team. The more teams you create, the more stores you have. Additionally, we will be allowing users to connect multiple stores per team by middle of this year, 2022.

All your customer data and order history will sync automatically once you connect your store on MyAlice. However, for product interactions, you can view only the data from after you installed MyAlice plugin on your store. Please note that the Product Interaction section contains data on which products the customer has viewed, added in cart, or bought. Learn more about user data here.

Yes. Every time you update anything on your store — product, stock, or price, the information is automatically synced on your MyAlice dashboard. On the other hand, when you create an order from MyAlice, the inventory will also on your Shopify dashboard. All in all, Shopify and MyAlice sync in real-time.

Once an order is created, you will receive a payment link from our end, which you can share with your customers. Customers can then pay as per the payment system set up in your store. If a customer opts for Cash on Delivery, it would be highlighted accordingly in the checkout menu.

We primarily serve the WooCommerce and Shopify community. Nonetheless, our non eCommerce companies use MyAlice as a multichannel helpdesk, live chat, or chatbot solution.