4.9/5 reviews on

Pivot UI Kit

Helpdesk Built for Shopify Merchants

Manage your order history and customer support channels from one inbox.
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Live chat and unified support

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Manage orders from inbox

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Personalized analytics dashboard

Shopify App Store Logo
customer service helpdesk

Selling on Shopify the old way?

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Logging into your store  to share products and manage orders.
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Scrolling through endless Excel rows just to find customer details.
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Zero visibility on your team or agent performance.

Use real-time data to deliver amazing experiences.

Customer Metrics

Manage all your customers' data - contact details, demographics data and user history, from one dashboard.

Agent Metrics

Manage your agents and get individual productivity reports to reward and optimize your support team.

Automation Metrics

From individual ticket details to overall response rate, track how your team is responding to tickets.

CSAT Reports

Set rules to collect user ratings and feedback automatically and get all the reports in one place.
CX Analytics

Automate customers’ repetitive queries.

Ensure 24/7 customer support with chatbot to resolve your customers’ repetitive queries across every channel in multiple languages.
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Handover from Bot to Human
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Add NLP to support in native language
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Automate sequence with no-code chatbots
Chatbot

Trusted by store owners like you

Our sales admin can convert sales easier through product recommendation function, and create a new order right from the software.
Kanpong Thaweesuk
Reviewed on G2
Mobile Apps, Live chat, Chat Bots with WooCommerce integrations. What's not to like?
Henry Hoe Yong Zhi
Reviewed on G2
It is the first tool that can connect to LINE.
Zenkoy Khattiyakunlasuk
Reviewed on Trustpilot
UI/UX are smooth and they are offering this amazing tool at an affordable price point. Which is the best key point.
Aniket Hood
Reviewed on G2
I love how easy it is to use - even without reading any documentation, I can easily set up the integration with channels, basic chat bot's auto reply.
Moses Chen
Reviewed on WordPress Repository
My team and I can manage and see the same chats from a single place, a very useful function for live chat on the website.
Rocco Contillo
Reviewed on Capterra
Decent help desk tools are hard to come by. A Helpdesk tool for Shopify is even rarer. MyAlice came out of the gate as the more mature solution of the punch, providing a mobile app which makes it really convenient to answer Customer queries on the go.
Duy Nguyen
Reviewed on Shopify App Store
This is an amazing tool and blessings for woocommerce Store owners, It helps to Streamline and personalize ecommerce customer service with the helpdesk that manages it all in one basket / place.
Jignesh Parmar
Reviewed on Trustpilot
Easy, Convenient and Automated Unified Inbox with Ticketing Built-in
Mo
Reviewed on Trustpilot

One tool, all the features you need to sell and support with ease.

Frequently asked questions

Does MyAlice have a Shopify app?
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Yes, you can download the MyAlice Shopify app from the Shopify App Store
Do you have a Shopify live chat?
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Yes, you can install our Shopify live chat on your store website and chat with your web visitors in real-time from MyAlice dashboard.
What happens when I connect my Shopify store with MyAlice?
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Once you connect your store, you can view your store inventory, customer details, order details, customer summary, product interactions, and past conversations. You can create or update orders while chatting with your customers directly from MyAlice inbox without switching between platforms.

Next, if you install the MyAlice plugin on your store website, you can place a Shopify live chat widget on your store website to chat with your store visitors, respond to their queries and guide their shopping journey.

Lastly, you can create chatbots to autorespond to common queries and use your inventory information to automate the complete purchase journey.
How many Shopify stores can I connect to MyAlice?
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You can create multiple teams and connect one store for each team. The more teams you create, the more stores you have. Additionally, we will be allowing users to connect multiple stores per team by middle of this year, 2022.
How do I get the Shopify customer data from the time when my store was originally created?
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All your customer data and order history will sync automatically once you connect your store on MyAlice. However, for product interactions, you can view only the data from after you installed MyAlice plugin on your store. Please note that the Product Interaction section contains data on which products the customer has viewed, added in cart, or bought. Learn more about user data here.
Does the inventory on MyAlice change every time I update my Shopify store?
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Yes. Every time you update anything on your store — product, stock, or price, the information is automatically synced on your MyAlice dashboard. On the other hand, when you create an order from MyAlice, the inventory will also on your Shopify dashboard. All in all, Shopify and MyAlice sync in real-time.
How do you handle the payment for products?
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Once an order is created, you will receive a payment link from our end, which you can share with your customers. Customers can then pay as per the payment system set up in your store. If a customer opts for Cash on Delivery, it would be highlighted accordingly in the checkout menu.
Can non eCommerce users use MyAlice?
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We primarily serve the WooCommerce and Shopify community. Nonetheless, our non eCommerce companies use MyAlice as a multichannel helpdesk, live chat, or chatbot solution.

Swag Kicks Powered-Up Customer Service on Social Channels with MyAlice.

After using MyAlice for 4 months, they witnessed a whopping 15% month-over-month increase in sales that came from customer service alone.
23%
Before
38%
After

15%

month-over-month increase in sales from customer service.

$42k

revenue generated using MyAlice platform in last 3 months only.
Rated 4.7/5 on Trustpilot
Rated 4.6/5 on G2
Rated 4.7/5 on Capterra

Ready to drive incremental revenue with MyAlice?

Join hundreds of businesses just like you who’ve chosen MyAlice.